Cancellation Policy

Effective from: [date] – Version: 1.0

1. Cancelling or rescheduling a session

Please notify us of any cancellation or rescheduling of a coaching, consultation or workshop session at least [24–48] hours before the booked time, by email at info@hrneked.hu or by phone.

Sessions cancelled or rescheduled within this notice period can be moved to another time free of charge.

Sessions cancelled after the deadline (e.g. within [24] hours), or missed without notice, are subject to [the full fee / half the fee], since the Service Provider can no longer offer that time slot to someone else.

2. Packages (multi-session bundles)

Sessions purchased as part of a package must be used within [X months of purchase]. The Service Provider [does not refund / refunds proportionally] unused sessions, unless the non-use is due to the Service Provider’s fault.

3. Right of withdrawal (for distance contracts)

Where the service is booked and the contract concluded entirely online (at a distance), a Client who qualifies as a consumer may have a 14-day right of withdrawal without justification, under Government Decree 45/2014 (II. 26.).

The right of withdrawal cannot be exercised if performance of the service has already begun with the consumer’s express prior consent, and the consumer is aware that they lose this right once the service has been fully performed.

This section is particularly important from a legal standpoint — please have it reviewed by a lawyer before the website goes live, as the exact application of consumer protection rules requires case-by-case assessment.

4. Contact

For any questions about cancellation, rescheduling or withdrawal, please contact us at info@hrneked.hu.

This document is a sample / template text and does not replace legal advice.